Refund and Returns Policy

Overview

Last Updated: [10/06/2023]

Thank you for shopping at Kap! We value your satisfaction and want to make your shopping experience as enjoyable as possible. Please read our refund and return policy carefully to understand your rights and responsibilities.

1. Returns

If you are not entirely satisfied with your purchase, we’re here to help. You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 7-10 business days, depending on your card issuer’s policies.

3. Exchanges

If you wish to exchange an item for a different one, please return the original item following our return process and place a new order for the item you want.

4. Return Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with a description and photos of the damage or defect. We will work with you to resolve the issue promptly.

6. Customized or Engraved Items

Please note that we do not accept returns for customized or engraved items unless they are damaged or defective.

7. Sale Items

All sale items are considered final and non-refundable. We do not accept returns or exchanges for items purchased on sale unless they are damaged or defective.

8. Contact Us

If you have any questions about our refund and return policy, please contact our customer service team at [email protected] or [customer service phone number]. We are here to assist you.

9. Late or missing refunds

If you haven’t received a refund yet, please follow these steps:

• Check Your Bank Account: First, check your bank account again to ensure the refund hasn’t been processed but not yet credited. Sometimes, refunds can take a few business days to appear in your account.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted to your credit card statement. Contact your credit card company to inquire about the status of the refund.
• Contact Your Bank: Banks often have processing times that can delay the posting of a refund. Get in touch with your bank to check if there are any pending transactions or delays.
• Still Haven’t Received Your Refund? If you’ve completed the above steps and still have not received your refund, please contact us at [email protected] Our customer service team will assist you in resolving the issue promptly.

10. Changes to this Policy

We reserve the right to modify or update this refund and return policy at any time. Any changes will be posted on this page.

Need help?

Contact us at [email protected] for any questions related to refunds and returns.