Privacy Policy

Last updated: 1 November 2026

Who we are

This website, kap-creations.com, is operated by KAP Creations OÜ, Tornimäe tn 3 // 5 // 7, Kesklinna linnaosa, 10145 Tallinn, Estonia (registry code 16548349). KAP Creations OÜ is responsible for the personal data described in this policy. Our products are made, and our orders are dispatched, from Beirut, Lebanon.

For any privacy question or request, contact us at info@kap-creations.com.

What data we collect

Account details when you register: your email address, name and password (stored encrypted).
Order details when you buy: name, billing and delivery address, phone number, email address, the products you ordered and any notes you add.
Payment details: card payments are processed by Stripe. We never see or store your full card number. For cash on delivery, payment is collected by the courier.
Messages you send us by email, WhatsApp or our contact forms.
Technical data such as your IP address, browser type and pages visited, collected through cookies and similar technologies (see below).

Why we use your data

To process, deliver and support your orders, and to issue invoices (performance of a contract).
To manage your customer account and show you your prices (performance of a contract).
To answer your questions and requests (legitimate interest).
To keep the website secure and protect it from spam and fraud (legitimate interest).
To understand how the website is used and improve it (consent or legitimate interest, depending on the tool).
To meet our legal obligations, for example accounting and tax record-keeping.

Who we share your data with

We only share what is needed for each purpose, with:

Delivery partners: Net (deliveries within Lebanon) and, for international orders, DHL Express. They receive your name, delivery address and phone number.
Payment provider: Stripe, for card payments.
Our production partner in Lebanon, which prepares and dispatches your order.
Technical service providers: website hosting, email delivery, security and spam protection, and website statistics tools such as Google Analytics and Burst Statistics.
Authorities, where we are legally required to.

Some of these providers are located outside the European Economic Area, including in Lebanon and the United States. Where this happens, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses or the transfer being necessary to deliver your order.

Cookies

We use cookies that are necessary for the shop to work (for example to keep your cart and keep you signed in), and optional cookies for statistics. You can block or delete cookies in your browser settings; some parts of the shop may not work without the necessary ones.

Embedded content

Some pages show content from other websites, such as our Instagram feed. These websites may collect data about you as if you had visited them directly.

How long we keep your data

Account data: as long as your account is active, or until you ask us to delete it.
Order and invoice records: as long as required by accounting and tax law (in Estonia, generally 7 years).
Messages: as long as needed to handle your request.

Your rights

You can ask us to access, correct or delete your personal data, to restrict or object to its use, or to receive a copy of it in a portable format. Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email info@kap-creations.com.

You also have the right to complain to a data protection authority. In Estonia this is the Data Protection Inspectorate (Andmekaitse Inspektsioon), www.aki.ee.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.