Refund and Returns Policy

Last updated: 1 November 2026

Thank you for shopping with KAP Creations. Orders on kap-creations.com are sold by KAP Creations OÜ (Tallinn, Estonia) and shipped from our workshop in Beirut, Lebanon. Please read this policy before returning an item.

1. Returns

If you are not entirely satisfied with your purchase, you can return it within 30 days of the date you received it. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Before sending anything back, please email info@kap-creations.com with your order number. We will confirm your return and send you the return address in Beirut, Lebanon.

2. Refunds

Once we receive and inspect your item, we will let you know whether your refund is approved. Approved refunds are made to your original payment method. For card payments, the credit usually appears within 7–10 business days, depending on your card issuer. For cash on delivery orders, we will arrange the refund with you directly.

3. Exchanges

To exchange an item, please return the original item following the process above and place a new order for the item you want.

4. Return shipping

You are responsible for the cost of returning your item. Original shipping costs are non-refundable. For international orders, any import duties or taxes paid on delivery are also non-refundable by us.

5. Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery at info@kap-creations.com with your order number and photos of the item and its packaging. We will work with you to resolve it promptly, with a replacement or a refund, at no cost to you.

6. Customised or engraved items

We do not accept returns of customised or engraved items unless they are damaged or defective.

7. Sale items

Sale items are final and cannot be returned or exchanged unless they are damaged or defective.

8. Late or missing refunds

If you haven’t received a refund yet, first check your bank account again, then contact your card issuer, as it may take some time before the refund is posted. If you still haven’t received it, contact us at info@kap-creations.com.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Need help? Contact us at info@kap-creations.com.